Mr. Steve Ritchie is the Chief Executive Officer and President of Papa John’s, an international pizza franchise. He has been with the corporation for more than 22 years. The company was founded by Mr. John Schnatter in October of 1984.
Papa John’s has over 5000 take out restaurants in North America and overseas, most of which are run by the franchisees and some by the corporation. It is a privately held company with its international headquarters in Jeffersontown, Kentucky. The company employs approximately 120,000 people and currently ranks as the third largest pizza chain in the United States.
It has been widely reported that Papa John’s is in the process of attempting to overcome a faux pas made by its founder. The company has been the recent target of negative publicity caused by a conversation made public that was spoken by its founder. Mr. Schnatter used a racial slur on a conference call that was offensive to many people. Customers of the company, as well as members of the general public, were hurt and outraged. The management of the company soon after responded accordingly.
CEO Steve Ritchie Papa John’s wrote his apologies to the customers of Papa John’s. He assured them that the unfortunate incident did not at all reflect the beliefs of the company. Ritchie went on to write that this would not be tolerated from any employee of Papa John’s. He thanked their customers for their many years of loyalty to the company.
In a related article from the Courier Journal, it says that he went on to write that they are bringing in experts to review the company’s culture and its diversity. His apology was thought to be sincere and his tone empathetic and emotional. The company hopes that customers are able to put this entire matter behind them. He assured the readers that these were the words of one person, and they were not the words of the 120,000 hard working individuals employed at Papa John’s.
Steve Ritchie has been in the position of Chief Executive Officer since January of 2018.