Richard Liu Qiangdong: Attention To Detail Is Important

 

Richard Liu Qiangdong recently gave an interview entitled “An Insight, An Idea with Richard Liu” on weforum.org. Richard Liu is the Chinese businessman responsible for JD.com. The online retailer has enjoyed massive success in China netting more than $57 billion. Richard Liu himself is worth a staggering $11 billion. His success has skyrocketed with the company. One of the biggest questions that Richard Liu is asked to answer at the start is where he got JD.com from. He explains that he got this from mashing together his girlfriend’s last name and his last name. It is called Jingdong Mall and has been operating since 2004. Richard Liu also explained that he’s been running businesses since 1998.

JD.com signified a turning point in the Chinese e-commerce market. A lot of businesses that were Internet-based at the time did not offer peace of mind when he came to their products. Many of the products were counterfeit or bad quality. Richard Liu did not want JD.com to become known for such lackluster customer service. His focus became oriented on the customer from the very beginning. He wanted to help set new rules for the online markets. Eventually, he began to expand his computer-based business to all sorts of products. JD.com now offers almost anything that a customer might need. Find Additional Information Here.

Throughout this juncture, one of the biggest things that Richard Liu has learned is that companies need to put in the time and effort necessary to grow a loyal customer base. This is a lesson that he learned very early on in his career while he was still a student. He opened a restaurant with his earnings. Unfortunately, the restaurant did not do well because Richard Liu did not have the time necessary to grow the business properly. He believes that this happened so that he could learn a valuable lesson about business. Quiangdong took that lesson forward with him and began working on JD.com with a better understanding of what it takes to develop relationships with customers. The chaos of the Internet-based business at the time required that he take a different step. He believes that this attitude will be instrumental in the future success of JD.com. He eventually hopes that it is considered one of the top retailers in the world because of this attention to detail.

 

More about Richard Liu on https://dentistry.uth.edu/directory/profile.htm?id=6826e3bd-18bb-4e2a-a87a-f3b9c93134d1

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